Retailers managing both brick-and-mortar and ecommerce operations face a common challenge: fragmentation. Retail Dimensions (RDi) solves this by integrating your POS and online systems into a unified, streamlined workflow.

Our team works only with partners who value collaboration and retailer success. With Retail Dimensions’ powerful IceSync platform, you can automate, simplify, and scale—without sacrificing accuracy or control.

Backed by over 2,000 integrations in 20 countries, RDi brings efficiency, stability, and confidence that your in-store and online systems are synchronized.

Table Of Contents

Integration Challenges We Solve
Point of Sale Systems
Ecommerce Platforms

Integration Challenges We Solve

Retailers often struggle to keep systems aligned. Here’s how Retail Dimensions helps remove the friction between ecommerce and POS:

Synced Inventory – Real-time product and pricing data across all channels.
Seamless Operations – Eliminate manual entry and reduce fulfillment errors.
Flexible Options – Custom-fit for your unique tech stack and workflows.
Expertise Built-In – Deep knowledge of every facet of retail operations.
Technical Simplicity – Connect systems without requiring in-house technical resources.
Unified Visibility – Centralized view of sales, inventory, and customer data.
Omnichannel Features – Offer retailers the same in-store or online options.

Point of Sale Systems

Retail Pro

Retail Pro International (RPI) is a globally recognized, highly customizable Point of Sale (POS) and retail management software used in over 100 countries. Known for its adaptability, Retail Pro caters to businesses of all sizes, from small stores to multinational enterprises. Its comprehensive suite of tools supports POS processing, inventory management, operations, employee tracking, and customer management across various platforms, including in-store hardware, mobile devices, and ecommerce.

Sweet Spot – Multi-location retailers, international operations, complex inventory needs.

Smiling Woman with Laptop Clothing Merchant — Retail Pro Prism is the optimal POS system to enable contactless shopping and curbside pickup, providing the ideal solution to boost your business.

Retail Dimensions + Retail Pro: A Proven Partnership

Our partnership with Retail Pro International has been central to our business since the beginning. As a charter member of the RPI Certified Development Partner Program, Retail Dimensions has played a key role in advancing POS and ecommerce integration for Retail Pro users.

We provide full-service Retail Pro ecommerce integration solutions, backed by decades of experience and trusted by over 2,000 clients worldwide.

Our integration specialists facilitate a consistent link between Retail Pro and your ecommerce platform, delivering efficiency, accuracy, and unified visibility across your entire retail operation.

Why Choose Retail Pro?

Retail Pro is built for retailers with complex needs, offering a powerful, adaptable platform that supports global growth and evolving customer expectations.

Customization – Flexible features tailored to your specific business workflows and retail verticals.
Innovation – Includes cutting-edge capabilities like augmented reality “try-on” tools for apparel.
Global Reach – Designed for international retail with multi-store, multi-currency, and omnichannel support.
Unified Platform – Centralizes POS, inventory, and customer data for a seamless retail experience.
Multi-Platform Compatibility – Operates across iOS, Android, and Windows for maximum flexibility.

NCR Counterpoint

A legacy of Retail Innovation NCR Counterpoint, with a history dating back to 1884, has a long-standing presence in the retail industry. From pioneering mechanical cash registers to today’s advanced self-service kiosks and POS terminals, NCR has consistently driven innovation.

Sweet Spot – Established retailers needing proven reliability, comprehensive reporting, traditional retail operations.

Their comprehensive POS software suite is designed to streamline retail operations, offering features such as:

Point-of-Sale (POS) Transactions – Efficiently process sales and manage transactions.
Inventory Management – Track stock levels, automate reorder points, and generate purchase orders to prevent stockouts and overstocking.
Customer Relationship Management (CRM) – Manage customer data, purchase history, and loyalty programs to enhance customer engagement.
Reporting and Analytics – Gain insights into business performance with detailed reports and analytics for data-driven decisions.
Ecommerce Integration – Connect with major online platforms like Magento, BigCommerce, Shopify, WooCommerce, and Amazon to expand sales channels.

Tea Shop Interior — Run transactions, manage stock, and engage customers—all with NCR Counterpoint

Retail Dimensions and NCR Counterpoint: A Strong Partnership

Retail Dimensions has been an NCR Counterpoint preferred provider since 2008. We specialize in delivering feature rich POS and ecommerce integrations for retailers across North and Latin America. Our integration tool, IceSync is built natively on NCR Counterpoint.

For retailers using NCR Counterpoint, Retail Dimensions delivers proven ecommerce integrations that unify in-store and online operations. Our NCR Counterpoint ecommerce integration solutions streamline workflows, reduce manual entry, and enable omnichannel retail.

We specialize in platform-specific Counterpoint integrations, including:

Retail Dimensions ensures your systems work together smoothly, enabling better oversight, faster fulfillment, and a consistent customer experience across every channel.

Why Choose NCR Counterpoint?

NCR Counterpoint offers retailers a powerful POS platform with the following key advantages:

Unified Retail Management – A single system for POS, inventory, CRM, and reporting.
Robust Inventory Control – Real-time tracking and automated reordering.
Enhanced Customer Engagement – Tools to manage customer data and loyalty programs.
Native Integration Advantage – IceSync provides seamless data flow between POS and ecommerce.
Long-Standing Expertise – Over a century of experience in the retail industry.
Continuous Innovation – A commitment to staying at the forefront of technology.
Scalability and Adaptability – Solutions that grow with your business.

Retail Management Hero POS

Streamlined Retail Operations. Retail Management Hero (RMH) is a powerful and user-friendly POS solution designed to help retailers manage their operations efficiently. Tailored for small to medium-sized businesses, RMH offers a range of features to streamline sales, inventory, and customer management. Retail Management Hero has highly specialized integration in an impressive range of retailers from Apparel to Wine.

Sweet Spot – A user-friendly POS that delivers enterprise-grade functionality without enterprise complexity.

Key Features of Retail Management Hero:

Efficient Point-of-Sale Transactions: Quickly process sales, handle returns, and manage payments with an intuitive interface.
Comprehensive Inventory Management: Track stock levels, manage purchase orders, and conduct stock takes to optimize inventory control.
Customer Management: Store customer information, track purchase history, and implement loyalty programs to build stronger customer relationships.
Reporting and Analytics: Access detailed reports on sales, inventory, and customer activity to make informed business decisions.
Scalability: Adaptable to growing businesses, allowing you to add registers and users as needed.

Retail Dimensions & Retail Management Hero: Feature Rich Integration

Retail Dimensions is a trusted Retail Management Hero partner, offering solutions for retailers looking to connect their in-store operations with online sales. Our Retail Management Hero POS to ecommerce integration services help unify systems, automate workflows, and improve efficiency across channels.

RMH and BigCommerce Integration
RMH and Shopify Integration
RMH and WooCommerce Integration

Smiling Female Retail Worker at Counter — Retail Management Hero provides a comprehensive suite of tools for efficient retail management, from POS transactions to inventory control and customer engagement.

Why Choose Retail Management Hero?

Retail Management Hero (RMH) is built for ease of use and operational efficiency—ideal for retailers who want powerful tools without added complexity. Its intuitive interface shortens training time, while robust features help streamline day-to-day tasks.

User-Friendly and Efficient – Simple to learn and operate, reducing training time and streamlining daily workflows.
Comprehensive Functionality – Includes everything needed for POS, inventory, and customer management.
Scalable Solution – Easily expands to support more registers, users, and store locations.
Data-Driven Insights – Access detailed reports to guide smarter business decisions.
Seamless Ecommerce Integration – Syncs RMH with online channels through IceSync.
Cost-Effective – Delivers enterprise-grade functionality at an accessible price.

Ecommerce Platforms

Ecommerce platforms are the backbone of online retail, enabling businesses to reach customers globally and manage their digital storefronts with efficiency. Choosing the right platform is crucial for success, as it dictates everything from design flexibility to integration capabilities with essential tools like POS systems.

While ecommerce has seen significant growth, it still represents a fraction of overall retail spending, indicating substantial potential for further expansion.

Unlock the power & time savings of seamless integration with RDi

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BigCommerce Ecommerce Platform

BigCommerce’s Open SAAS (Software as a Service) ecommerce platform combines the flexibility of open source with the benefits of SAAS to deliver a platform that can scale from Small to enterprise level clients providing the ability to adapt to almost any need. Their core mission revolves around “building, innovating, and growing,” ensuring businesses can dynamically adapt to the ever-changing demands of the online marketplace. BigCommerce offers a robust platform designed to equip retailers with cutting-edge technology and comprehensive tools, making it an ideal solution for businesses aiming to thrive in the virtual environment.

Sweet Spot – Fast growing businesses, companies needing built-in enterprise features and hosted solutions.

Coworkers Shipping Ecommerce Packages Online Business — Build, innovate, and grow with BigCommerce’s cutting-edge ecommerce tools.

Retail Dimensions & BigCommerce: A Certified Partnership

Retail Dimensions was the first integration provider to partner with BigCommerce, helping shape the platform’s approach to POS integration. As a Certified Integration Service Provider and a preferred and certified BigCommerce partner, we’ve co-developed advanced features and custom tools that simplify and strengthen the integration process.

For a full overview, see our BigCommerce POS integration services. For platform-specific solutions:

Why Choose BigCommerce?

When choosing an ecommerce platform, retailers need a solution that can scale with their growth and adapt to new technologies. BigCommerce addresses these needs with an extensible platform and comprehensive suite of features designed to streamline operations and enhance customer experiences. Here are few reasons why businesses choose BigCommerce:

Comprehensive Storefront and SEO Tools – Access to advanced storefront design options, robust search engine optimization (SEO) features, and conversion optimization tools, including digital wallet integration, ensures a seamless shopping experience and improved online visibility.
Headless Commerce Flexibility – Support for headless commerce allows businesses to design and manage online storefronts using platforms like WordPress, facilitating cross-channel commerce and providing core commerce solutions with greater agility.
Open Platform and API Power – Leveraging an open platform with application programming interfaces (API) ensures reliable and secure commerce transactions, while also providing the flexibility to integrate with other essential business systems.
Dedicated Support and Scalability – Benefit from expert post-implementation support, extensive documentation, and a reliable, user-friendly, highly scalable ecommerce platform equipped with robust features to support ongoing growth.

Magento Ecommerce Platform

Magento has established itself as a powerhouse in the ecommerce world, catering to a wide range of businesses from small startups to large enterprises. Originally developed to support the osCommerce platform, Magento has evolved into a leading open-source solution, known for its flexibility, scalability, and extensive customization options. Today, Magento powers hundreds of thousands of online stores globally, offering retailers robust tools to create fully branded, mobile-ready storefronts.

Sweet Spot – Businesses needing extensive customization, companies with development resources, retailers requiring specific functionality.

Ecommerce Warehouse Managers Working Together Laptop — Optimize your stock and streamline operations with Magento’s robust inventory management tools.

Magento’s Dual Power: Open Source and Adobe Commerce

Magento offers two primary solutions, each designed to meet distinct business needs:

Magento supports retailers at every stage with two tailored solutions:

Magento Open Source – A free platform ideal for small to mid-sized businesses. It offers core ecommerce features—product, order, and customer management—with high flexibility. Best suited for teams with in-house technical expertise.
Adobe Commerce – Built for larger, high-volume retailers, Adobe Commerce adds advanced B2B tools, cloud hosting, content management, and 24/7 support. It’s scalable, secure, and ready for enterprise complexity.

Magento & Retail Dimensions, A Deep and Enduring Partnership

Our relationship with Magento is characterized by:

Long-Standing Collaboration Since 2008 – A history of close collaboration, marked by significant milestones.
Magento 2 Pioneer – Retail Dimensions was honored as the first Magento 2 POS integration company during its launch in 2015.
Adaptation and Innovation – Working closely with Magento to ensure our integration tools evolve alongside their platform’s advancements.
Empowering Retailers – Developing solutions that help retailers expand their online presence, offer enhanced services, and build stronger customer relationships.

For a streamlined overview, see our Magento POS integration page. To explore platform-specific solutions:

Why Chose Magento

Extensive Customization — Offers unparalleled flexibility and customization options to build unique online stores.
Scalability — Caters to businesses of all sizes, from startups to large enterprises, with solutions like Open Source and Adobe Commerce.
Powerful Features — Provides robust tools for product management, order processing, customer management, and more.
Strong Community & Ecosystem — Benefits from a vast community, extensive documentation, and a rich marketplace of extensions.
Mobile-Ready Storefronts — Enables the creation of fully branded, mobile-optimized online stores.

Shopify Ecommerce Platform

Founded in 2006 by retailers who needed a better online selling solution, Shopify has grown into a leading ecommerce platform, simplifying online commerce for businesses of all sizes.

Sweet Spot – New ecommerce businesses, companies wanting quick setup, retailers needing hosted solutions with minimal technical requirements

Shopify and Retail Dimensions: Enhanced Integration

Retail Dimensions is a Shopify partner specializing in integrating Shopify with Point of Sale systems. With years of hands-on experience, we help retailers take advantage of Shopify’s flexible ecommerce solutions.

Male Female Owners Retail Store with Tablet — Shopify – The platform trusted by millions of modern merchants.

Why Choose Shopify?

User-Friendly Platform — Easy-to-use tools designed for efficiency, no technical expertise required.
Comprehensive Features — From website design to payment processing, inventory, marketing, and analytics, Shopify offers everything needed to run an online store.
Scalable Solutions — Multiple service plans (Basic Shopify, Shopify, Advanced Shopify, Shopify Plus) to suit businesses at any stage of growth.
Fully Hosted — Shopify manages all the technical aspects, allowing retailers to focus on sales.
Global Reach — Enables businesses to sell internationally with ease.

WooCommerce Ecommerce Platform

WooCommerce, an open-source ecommerce plugin for WordPress – a widely popular content management system (CMS) used globally. Initially developed in 2011 to support the ecommerce platform Jigowatt, it has evolved into a comprehensive solution for online merchants of all sizes to design and manage their online stores. In 2015, WooCommerce was acquired by Automattic, the company behind WordPress.com, further enhancing its development and expansion.

Sweet Spot – Great for sites needing extensive content yet a strong shopping experience.

Young Man at Counter Mobile Phone Liquor Inventory — *Your products. Your platform. Your content. Total control with WooCommerce.*

The WooCommerce, Retail Dimensions Partnership:

For retailers on WordPress, WooCommerce delivers flexible ecommerce capabilities. Retail Dimensions specializes in integrating WooCommerce with leading point-of-sale systems, backed by decades of integration experience.

Why Choose WooCommerce?

WooCommerce is a flexible, scalable ecommerce solution ideal for retailers already using WordPress. Its open-source nature and extensive plugin ecosystem make it one of the most adaptable platforms available.

High Customization – Built on WordPress, offering full control over design, features, and user experience.
Open Source and Cost-Effective – Free to use with no licensing fees, making it accessible for businesses of all sizes.
Themes and Templates – Choose from thousands of themes and tools to build a unique storefront.
Product Management – Easily manage inventory, pricing, and product variations across categories.
Flexible Payment and Shipping – Supports major payment gateways and shipping providers out of the box.
Extensive Plugin Ecosystem – Integrates with tools for accounting, marketing, CRM, social media, and more.

MultiChannel / OmniChannel Ecommerce

We have extensive experience integrating virtually all commerce marketplaces such as Amazon, eBay Walmart and others. Many companies have interest in selling on multiple channels beyond their own domain. Retail Dimensions has used a variety of strategies to enable an omnichannel approach enhanced by multichannel selling.

Whether it’s Ebay, Amazon, Walmart or one of many additional channels available, synchronizing accurate inventory numbers and reporting on sales is achievable.

There are three main strategies for syncing a point-of-sale (POS) system with multiple online selling channels:

Direct Integration – Building a custom connection between the POS and each individual channel such as Amazon, eBay, Walmart, Alibaba, AliExpress, Etsy, Rakuten, Mercado Libre, Shopee, Target Plus, etc.
Native Multichannel Capabilities – Leveraging built-in features within ecommerce platforms (such as Shopify, BigCommerce, Magento, or WooCommerce) that already support major channels.
Third-Party Multichannel Tools – Using platforms like Channable, ChannelAdvisor, LitCommerce, Feedonomics, Lengow, ShoppingFeeder, GoDataFeed, Sellbrite and Zentail, which offer pre-built connectors to a wide variety of marketplaces.

At RDi, we’ve chosen not to develop direct integrations with individual selling channels. Instead, we focus on helping our clients make the most of options 2 and 3, which are typically more cost-effective, scalable, and easier to maintain.

Our team has extensive experience implementing both native and third-party multichannel solutions. We take a consultative approach to understand each retailer’s unique needs and recommend the most efficient, affordable path for expanding their reach across multiple channels.

Research shows omnichannel customers shop 1.7 times more than single-channel shoppers and spend significantly more.

Why Omnichannel Commerce Matters

Drives loyalty – Seamless experiences = happier repeat customers
Boosts sales – Omnichannel shoppers spend 10–15% more
Meets modern expectations – 73% of shoppers use multiple channels

Retail Dimensions & Omnichannel

We make the customer’s journey cohesive, convenient, and engaging, ultimately fostering loyalty and increasing sales.

Consistency Everywhere – Customers get the same branding, pricing, promotions, and service quality whether they shop on your app, in-store, or via social media.
Personalization Through Data – Use customer data to tailor experiences across channels.
Fluid Customer Journeys – Enable transitions like “Buy Online, Pick Up In-Store” (BOPIS), return online purchases at physical locations, or save a digital cart for later in-store checkout.
Unified Operations – Sync inventory, CRM, and sales data across all platforms . No more manual updates or data mismatches.
Operational Efficiency – True omnichannel requires integrated systems that provide real-time visibility across all channels. Our integration eliminates the manual data entry that breaks the omnichannel experience.
Supporting Loyalty Programs and Gift Cards – Customers can earn and redeem rewards or use gift cards across online and in-store channels.

Sync. Sell. Succeed.

Learn more about who we are and how we work.

We’ve been integrating POS and ecommerce since 2003—long before “omnichannel” became the industry standard. Retail Dimensions has decades of experience with in-store systems and online selling platforms. That knowledge coupled with our warm hands-on approach to service and support leaves our clients with a sense of comfort.

The best way to get started is with a quick chat so we can learn about you and your business. This helps us prepare a tailored demo that’s specific to your environment and goals.

Our POS and Ecommerce Integration Partners