Retail Dimensions’ IceSync integration connects Retail Management Hero, a world class POS and retail inventory management system, with BigCommerce, automating inventory synchronization, product updates, and order management across online and in-store sales.
RDi’s RMH–BigCommerce integration streamlines operations, improves inventory accuracy, and supports ecommerce growth.
Amols’ Party & Fiesta Supplies, a family-owned retailer in San Antonio, needed a reliable way to keep inventory, pricing, and orders aligned between their Retail Management Hero (RMH) point-of-sale system and their BigCommerce ecommerce store. Without an automated connection between the two systems, maintaining accurate inventory and processing online orders required time-consuming manual work.
To solve this, Amols’ partnered with Retail Dimensions (RDi) and RMH reseller Simple POS Solutions to implement IceSync, RDi’s integration that automatically synchronizes product data, pricing, inventory levels, and orders between RMH and BigCommerce. The result is a streamlined operation where Amols’ can confidently manage both in-store and online sales while maintaining accurate inventory across all channels.
Jeffrey Weiss, owner of Amols’, says the integration has reduced operational friction and improved efficiency, allowing the team to spend less time managing data and more time serving customers.
Results at a Glance
- 82% reduction in overselling
- 17 hours saved per week
- Accurate real-time inventory sync
- Automated POS and ecommerce data flow
Let’s show you how it works for your business.
A Brief History of Amols’
Amols’ Party & Fiesta Supplies was founded in 1949 by Julian Amols in San Antonio, Texas. Having grown up during the Great Depression, Julian believed that even in difficult times families would still find ways to celebrate important milestones. He opened the first Amols’ store on North St. Mary’s Street, and the small shop quickly grew, relocating several times before settling on South Flores Street for more than 50 years.
As the business expanded, Amols’ launched an online store to serve customers beyond San Antonio. In 2018, the company moved to a larger location at Fredericksburg Road and Culebra Road in the Five Points neighborhood. Today, more than 70 years after it was founded, Amols’ remains a family-owned business operated by the third generation.
Strengthening Amols’ Online Operations
Before implementing the integration, managing product updates, pricing changes, and online orders required significant manual effort and introduced the risk of inventory discrepancies between systems. RDi was engaged to improve online inventory accuracy and automate the flow of data between RMH and BigCommerce.
With IceSync in place, product creation, price updates, inventory quantities, customer data, and order fulfillment now synchronize automatically between the POS and ecommerce platform. This automation eliminated manual order entry and significantly improved operational efficiency.The impact was immediate. Amols’ achieved an 82% reduction in overselling and now saves approximately 17 hours per week by removing manual order entry and reconciliation tasks. With accurate real-time inventory and automated workflows, the team can focus on merchandising, fulfillment, and customer service rather than troubleshooting data issues.
“RDI has been a game-changer for our sales, inventory management, and fulfillment.”
Jeffrey Weiss, Owner of Amols’
Project details:
- POS System – Retail Management Hero
- POS Reseller & Consultant – Simple POS Solutions
- Current Ecommerce Platform – BigCommerce
- POS and Ecommerce Integration – Retail Dimensions provided the following features between Retail Management Hero POS system and Big Commerce
- Cart product creation based on POS data
- Inventory quantity synchronization
- Price update synchronization
- Integrated order fulfillment flow
- Customer data import to POS
What problems was RDi tasked with solving?
Amols’ needed a reliable way to keep inventory, pricing, and orders aligned between their Retail Management Hero POS system and their BigCommerce website. Without integration, staff had to manually update inventory and enter online orders into the POS system, creating inefficiencies and increasing the risk of overselling.
RDi solved this by implementing an automated connection between the systems, ensuring that product data and orders move in real time between the POS and ecommerce platform.
RDI was able to quickly and seamlessly integrate data and orders between RMH and BigCommerce. It has been about 9 months since we launched, and we haven’t had one instance where the uploading of inventory levels and new products or the downloading of orders encountered an error or bug. We have closely monitored the data to ensure that it is properly integrated between the systems and it has always been 100% accurate.
Jeffrey Weiss, Owner of Amols’
What benefits have you gained from working with RDI’s products and services?
The biggest thing is that our website and our point of sale system communicate. Inventory is accurate in both systems and all sales are automatically populated into RMH.
How did you find working with RDI’s implementation team?
The team was very responsive and proactive about scheduling time with us. They made sure we fully understood the integration and our role in maintaining it so everything continues to run reliably.
What is the main aspect of the integration that saves time or increases productivity?
Without an integration, a significant amount of time has to be spent manually updating inventory, entering orders, and reconciling discrepancies across systems. With IceSync, those tasks happen automatically and reliably in the background.
What truly moves the needle is the real‑time synchronization of inventory and orders. By eliminating manual order entry alone, the integration frees up dozens of hours each week — time we can now reinvest into customer service, merchandising, and operational improvements. The dramatic reduction in overselling also removes a major source of friction for both staff and customers.
In short, the integration provides a single, accurate source of truth for products, pricing, and stock levels. With fewer errors, fewer manual processes, and a smoother fulfillment workflow, the team can focus on growth instead of firefighting.
How does the integration provide a competitive advantage?
The integration removes the operational uncertainty that most retailers still struggle with. When your inventory, pricing, and orders stay perfectly aligned between RMH and BigCommerce, you’re able to sell confidently across channels without the fear of overselling. While most competitors are still juggling spreadsheets, hand‑keying orders, or reconciling mismatched stock, you can spend your time focusing on growth and scaling your business.
It gives the team the ability to operate like a larger, more sophisticated retailer while maintaining the agility of a smaller business. That combination is hard for competitors to match.
Measurable results
The integration delivered several measurable results that had an immediate and sustained impact on operations. The most significant improvement was an 82% reduction in overselling, driven by accurate, real‑time inventory synchronization between RMH and BigCommerce. This alone eliminated a major source of customer dissatisfaction and operational rework.
Another key measurable outcome was the 17 hours saved per week by removing manual order entry and reducing the need for staff to reconcile discrepancies between systems. That reclaimed time now goes directly into higher‑value activities like merchandising, customer service, and fulfillment.
Beyond time savings, the integration also improved overall operational accuracy. Automated product creation, pricing updates, and customer data imports reduced errors that previously required manual correction. Together, these measurable gains created a more reliable omnichannel workflow and positioned the business to scale without adding additional labor or introducing bottlenecks.
More about Amols’
Amols’ Party & Fiesta Supplies is a family-owned San Antonio retailer, founded in 1949, known for providing a wide selection of party decorations and Fiesta supplies to customers both locally and nationwide. We are located at 227 Fredericksburg Road, at the intersection of Fredericksburg Road and Culebra Road.
Providing everything you need for parties and Fiesta since 1949!
- Facebook > facebook.com/amolsfiesta
- Instagram > instagram.com/amolsfiesta
About Retail Management Hero
Retail Management Hero empowers retailers with a modern, intuitive point-of-sale platform designed to streamline operations and drive growth. Built as the next-generation successor to Microsoft Dynamics RMS, RMH POS helps retailers seamlessly manage sales, inventory, customers, and reporting—backed by a global partner network dedicated to helping businesses succeed.
About Simple POS Solutions
Simple POS Solutions is a premier provider of point-of-sale systems and retail technology services, helping businesses streamline operations, improve customer experiences, and grow with confidence. As a trusted partner to businesses nationwide and a sister company of Pure Technology, Simple POS Solutions specializes in delivering reliable POS solutions and support for retail and restaurant operations.
About Retail Dimensions
Retail Dimensions (RDi) delivers powerful integration solutions that automate data exchange between point-of-sale (POS) and top ecommerce platforms. RDi’s highly customizable integration technology eliminates the need for manual data entry and unifies online and offline operations. RDi is headquartered in Beaverton, Oregon, with business partners across the U.S., Asia, Europe and South America.
The best way to uncover the power of our integrations is with a demonstration. Call 503-644-5301 X 152 or use our demo request form.